Return and Refund Policy
We prioritize the quality and safety of our health nutrition, vitamin, and protein products. Due to the consumable nature of these items, returns and refunds are subject to the following terms.
1. Return Eligibility
Returns will only be accepted under the following circumstances:
- The product was damaged during shipping
- The wrong product was delivered
- The product was expired at the time of delivery
To qualify for a return:
- The product must be unopened, unused, and sealed
- The product must be in its original packaging
- Proof of purchase must be provided
Return requests must be submitted within 48 hours of delivery.
2. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Opened or used products
- Products with broken seals or missing packaging
- Products returned after the allowed time period
3. Refund Policy
Once the returned product is received and inspected:
- Approved refunds will be processed within 7–10 business days
- Refunds will be issued to the original payment method
Shipping fees are non-refundable unless the return is due to an error on our part.
4. Exchange Policy
Exchanges are permitted only in cases of:
- Damaged products
- Defective items
- Incorrect deliveries
All exchanges are subject to product availability.
5. Return Request Process
To initiate a return or refund, please provide:
- Order number
- Description of the issue
- Clear photos (for damaged or incorrect items)
Our customer support team will assist with further steps.
6. Order Cancellation
Orders may be canceled before shipment. Once dispatched, cancellations are not permitted.
7. Policy Updates
We reserve the right to modify this policy at any time without prior notice. Updates will be posted on this page.